Please review these questions before submitting an email to our customer support.
If you do not find the answer you are looking for please shoot us an email at firstname.lastname@example.org
Does your apparel shrink?
Most of our women's shirts are pre-shrunk. The Eco Tanks shrink a full size. For more information on how your shirt will fit view our size chart (click on Details). However, if you want them to shrink as little as possible, we recommend washing your wearable ilovetorun products in cold water and hanging them to dry. If for some reason you want your product to shrink a lot, then wash them in hot water and dry them in the dryer on high. The normal routine of wash cold, dry low should be just fine for those who are used to washing their tees in the washer and dryer.
Is your website secure?
Ilovetorun takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower- right corner or upper-right corner of your browser during each of the pages of the checkout process.
At ilovetorun.com you can be completely comfortable with your purchase. We will never sell your personal information to any third party. The only information that is shared, is your shipping address with our shipping provider, USPS, in order to ship your product to you.
How much does shipping cost?
For orders within the Continental U.S., the S&H rate is $5.95 for standard USPS. All International orders are a flat rate fee of $19.95 for Canada and $23.95 everywhere else.
If I order multiple products, do they ship in one package?
Did you order more than one item? If so, thanks! You're awesome. It's important to know that we ship your entire order in one package.
How long does it take to get my order?
Time in transit for shipping from our warehouse to your front door can take anywhere from 1 to 4 weeks, depending on where your product is being shipped.
What is your return policy?
We will gladly accept returns upon receiving your items within 60 days of the PURCHASE date. All sales are final for orders placed during promotion periods using a coupon code. To ensure a timely return, please return the item immediately upon receiving your order. Click here for more details.